You already know the problem. A customer messages at 10:30 at night, you reply at eight the next morning, and they have bought from whoever answered first.
You may also know what a WhatsApp AI sales agent is, because we have written about that and shown one booking a meeting on its own. What is left are the practical questions. What exactly would I be getting? What do I have to do? What does it cost?
This page answers those for our agent specifically. Every feature, everything it connects to, the setup from first call to live, the price, and the limits. All in one place, so you can decide before you book a call.
What It Does, Feature by Feature
It is not a menu of numbered options. It reads what the customer actually wrote, answers properly, and moves the conversation towards a sale or a booking. Here is what that means in practice.
It replies in under 20 seconds, around the clock
Nights, weekends and public holidays included. The 10:30pm message gets its answer at 10:30pm, while the customer is still holding their phone and still interested. That one change is most of the value, because in a market where people message three businesses at once, the first decent reply usually wins.
It answers from your real business
It is trained on your services, your real prices, the questions your customers ask over and over, and the way you talk to them. So "how much is it?" gets your price, not a vague "please contact us". Episode 3 of the series shows how that training works.
It qualifies and prioritises leads
It asks the questions a good salesperson would ask, then sorts enquiries by how ready they are to buy. Your team calls the hot ones first instead of working through the inbox in the order messages arrived.
It books appointments into your calendar
When a customer wants a call, a viewing or a consultation, the agent collects an email address and a time, then writes the appointment into your connected Google Calendar. The invitation goes out and you get a notification. The customer never leaves WhatsApp. The appointment booking guide walks through a full booking.
It builds the contact record as it goes
An unknown number becomes a named contact with an email attached, from what the customer says in the chat. Nobody on your side types it in.
It hands over to a person when it should
You set escalation rules: complaints, custom quotes, anything unusual. Those conversations go to your team, and anyone on your team can step into any conversation at any moment. An agent that knows when to stop is worth more than one that tries to answer everything.
It brings old leads back
Enquiries that went quiet get branded follow-ups, which turns a dead contact list back into conversations and bookings.
It handles every conversation at once
The one chat that turns into a booking does not hold up the other fifteen. No human inbox can do that, however good the person.
What It Connects To
| Connection | What it gives you | How it is priced |
|---|---|---|
| WhatsApp, on the official WhatsApp Business API | Your number stays compliant and messages are delivered reliably | Included in the monthly fee |
| Google Calendar | Appointments land in your calendar, already confirmed with the customer | Included in the monthly fee |
| Your online store (WooCommerce) | Answers about your actual products, as shown in episode 4 | Scoped in the setup quote |
| Messenger, Instagram and website chat | The same answers whichever channel the customer uses | Scoped in the setup quote |
| Extra flows, more languages, deeper CRM or booking integrations | For businesses whose sales process goes further than a chat and a calendar | Optional add-ons, on quote |
The Dashboard
You watch the agent work at agents.wpfoss.ke. Every conversation it is holding is there, along with the contact record it is building behind each one: the name it learned, the email it collected, what the customer wanted.
This matters more than it sounds. An agent you cannot see is an agent you cannot trust. The dashboard is where you check its answers in the first weeks, spot the question it handled badly, and tell us what to tune.
How Setup Works
Three steps, from your first conversation with us to an agent that runs itself.
From first call to live
- Talk to us. A demo call of about fifteen minutes, with no obligation. We learn your business, your services, your prices and the questions customers keep asking, and we quote the setup for your business on that call.
- We build and deploy. We build the agent, train it on your business, and connect it to WhatsApp and your calendar. Usually within days. Simple setups can go live the same day.
- It runs day and night. It handles enquiries around the clock, and we keep tuning it as your business grows and your offers change. That tuning is part of the monthly fee, not an extra.
What You Prepare Before It Goes Live
The build is our job. This list is yours, and it decides how good the agent is on day one.
- A WhatsApp number for the agent. We talk through which number on the demo call.
- Your current prices and services. Real numbers, not "from" ranges you would never actually quote.
- The questions you answer every day, with the answers you give. Delivery areas, opening hours, location, stock, payment options.
- How you talk to customers. Formal or friendly, English or a mix, emoji or none.
- Booking rules, if it will book. Appointment lengths, working hours, how much notice you need, and anything it must never book without asking you.
- Escalation rules. Which conversations go to a person, and to which person.
- Access to your Google Calendar, if it will book.
What It Will Not Do
The market is full of overclaiming, so here is the honest list.
- It does not know your business by instinct. It knows what you teach it, and nothing else.
- It does not replace your team. It removes the repetitive part, so your people handle the conversations that genuinely need a human.
- It will not fix a weak offer. Answering in seconds does not help if the price is wrong or the product is not what people want. It makes a good business faster to buy from. It does not make a bad one good.
- It will not help a business whose enquiries arrive by phone during working hours. That is a different problem.
Who It Suits, and Who It Does Not
Any business that gets leads on WhatsApp and cannot afford to miss them.
Appointments
Salons and spas, clinics and dental practices. The diary is the business.
High-value enquiries
Real estate and car dealers, where a slow reply on a listing is a lost viewing.
Evening questions
Schools fielding admissions questions from parents after work.
Bookings after hours
Hotels and travel businesses, where people plan at night and book whoever answers.
The test is simple. If a customer messaging you at 9pm and getting no reply until morning costs you money, this is built for you. If it does not, be honest with yourself about that, and do not buy it.
Pricing
One build, then a flat monthly fee that keeps the agent running and improving.
| Item | Price | What it covers |
|---|---|---|
| Setup and build | Quoted per business | Custom build, training on your business, deployment, calendar and WhatsApp connection |
| Monthly management | From KES 10,000 per month | Hosting, the agent running 24/7, monitoring and ongoing tuning |
| Optional add-ons | On quote | Extra flows, multi-language, deeper CRM or booking integrations |
Setup is quoted rather than fixed because it depends on the sales flow being automated. A shop answering stock questions is not the same job as a clinic booking three practitioners. We give you the figure on the demo call, with no obligation.
You do not need a website for the agent to work. It does work better alongside a site that sends visitors to WhatsApp, and we build those too. Full details are on the WhatsApp AI agent service page.
The full series is on YouTube if you want to see each part working: what it is, the live demo, how it learns your business, connecting it to your online store and booking appointments into Google Calendar.
Frequently Asked Questions
How fast does the WPfoss WhatsApp agent reply?
Under 20 seconds, around the clock. Nights, weekends and public holidays included. It does not sleep, take lunch, or miss a message at 11pm on a Sunday.
Does it use the official WhatsApp Business API?
Yes. We build on the official WhatsApp Business API, so your number stays compliant and your messages are delivered reliably.
Can someone on my team take over a conversation?
Yes, at any moment. The agent handles the first reply, the qualifying questions and the booking, and hands over the conversations your escalation rules say need a person.
How long does it take to go live?
Most agents are built, trained and deployed within days. Simple setups can go live the same day.
Does it work on Instagram and Facebook as well as WhatsApp?
The same agent can cover Facebook Messenger, Instagram direct messages and your website chat, so a customer gets the same answer whichever channel they arrive on. WhatsApp usually leads in Kenya because that is where the volume is.
Do I need a website for the agent to work?
No, the agent works on its own. It does work better alongside a site that sends people to WhatsApp.
What does the WPfoss WhatsApp AI sales agent cost?
Monthly management starts from KES 10,000 per month, which covers hosting, the agent running 24/7, monitoring and ongoing tuning, plus the calendar and WhatsApp connection. The one-time setup and build is quoted per business, and we give you that figure on the demo call.
See it answer your own customers
Bring the five questions your customers ask most. On a fifteen minute call we will show you the agent answering them, and quote the setup for your business before you hang up. Talk to us on WhatsApp at +254 722 334 188, email hello@wpfoss.ke, or call +254 709 384 200.
Book a DemoRelated: WhatsApp AI Agent Kenya · The agent dashboard · WhatsApp Business Platform · Google Calendar · WooCommerce